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We aim to respond to email inquiries within 24 business hours. Emails received during weekends or holidays will be addressed during the next available business hours.
Our telephone assistance is available 24 hours a day, 7 days a week. For urgent booking inquiries, existing reservations, flight changes, or time-sensitive travel assistance, please contact the relevant toll-free number listed above to speak with a Farezsphere representative.
Flight Ticket Refunds, Booking Cancellations, Travel Credits & Reservation Changes
Website: www.farezsphere.com
Operated by: Trip Contrast LLC
Customer Service: 1-855-268-9007
Flight Reservations: 1-855-268-9038
Welcome to the Refund & Cancellation Policy of FarezSphere, an independent online travel agency operated by Trip Contrast LLC, a United States-based travel business.
This policy explains the terms, procedures, and conditions relating to cancellation requests, ticket refunds, reservation modifications, airline travel credits, car rental cancellations, cruise reservation cancellations, and other travel-related refund matters.
FarezSphere provides online flight booking services and inquiry-based assistance for car rentals and cruise reservations. Travel inventory may be obtained through airlines, contracted suppliers, consolidators, Global Distribution Systems (GDS), travel APIs, and other authorized distribution channels.
The cancellation and refund conditions applicable to a particular reservation depend on the travel product purchased, the relevant supplier, the selected fare or rate, and applicable law.
Important: Not all travel reservations are refundable. Certain discounted, negotiated, private, bulk, or restricted fares may have limited or no voluntary cancellation rights after ticket issuance.
However, no provision of this policy removes or restricts any refund, cancellation, or consumer protection right that cannot legally be waived.
Customers should review the specific booking conditions before authorizing payment.
Travel products offered through FarezSphere may be subject to different cancellation and refund conditions.
Depending on the reservation, the applicable terms may provide for:
A reservation's refundability is determined by the terms applicable to the selected travel product and relevant legal requirements.
The fact that one fare is refundable does not mean that every fare offered through FarezSphere has the same conditions.
Material refund and cancellation restrictions will be disclosed or made available before the customer completes the purchase.
FarezSphere may source airfare inventory through contracted travel suppliers, airline ticketing consolidators, bulk-fare dealers, private fare arrangements, GDS channels, and other travel distribution sources.
Some of these fares may be subject to special commercial conditions.
Such fares may include:
These fares may differ from publicly available airline fares in their pricing structure, booking conditions, change permissions, and refund eligibility.
Depending on the specific fare purchased, restrictions may include:
Not every bulk, private, or specially sourced fare is nonrefundable. The actual conditions depend on the rules attached to the particular reservation.
Where material restrictions apply, FarezSphere will disclose or make the relevant conditions available before purchase.
A fare's nonrefundable status for voluntary cancellations does not eliminate legally required refunds arising from qualifying airline cancellations, significant schedule changes, or other circumstances covered by mandatory law.
A voluntary cancellation occurs when a customer requests to cancel a reservation for personal reasons while the underlying travel service remains available under the applicable booking conditions.
Examples may include:
Voluntary cancellation eligibility depends on the specific fare or supplier rules.
For nonrefundable tickets, cancellation may result in the loss of some or all of the ticket value, unless the fare rules or applicable law provide otherwise.
Where a refund, credit, or modification is permitted, any applicable charges and restrictions will be communicated before the customer authorizes the requested service.
Where a flight ticket is sold under refundable fare conditions, the customer may request cancellation in accordance with those conditions.
Refundable fares may still be subject to restrictions relating to:
Refund amounts are determined by the governing fare rules, amounts actually paid, applicable deductions, and mandatory legal requirements.
A refundable ticket does not automatically mean that every independently purchased optional service is refundable.
However, any amount that must legally be refunded will be returned in accordance with applicable law.
Certain flight tickets sold through FarezSphere may be designated as nonrefundable.
For these tickets, voluntary cancellation generally does not entitle the customer to a cash refund of the airfare.
Depending on the applicable fare conditions, customers may still qualify for:
Any such option depends on the specific reservation.
A nonrefundable ticket does not mean that an airline or travel agency can deny a refund that is legally required.
When an airline cancels a scheduled flight, different refund rights may apply from those governing a customer's voluntary cancellation.
For qualifying flights to, from, or within the United States, passengers may be entitled to a refund when the airline cancels a flight and the passenger does not accept alternative transportation, a travel credit, or another offered arrangement.
Refund eligibility and responsibility will be determined under applicable U.S. Department of Transportation requirements and other relevant laws.
Where FarezSphere or Trip Contrast LLC is legally responsible for issuing the refund, the company will process it within the applicable legal timeframe.
Where another merchant or supplier is legally responsible, FarezSphere may assist customers in identifying the appropriate refund process and coordinating with the relevant provider.
Airlines may modify flight schedules, departure times, arrival times, connecting itineraries, airports, or other transportation arrangements.
A minor schedule adjustment does not necessarily create a refund entitlement.
However, certain significant changes may provide passengers with additional rights.
For flights covered by applicable U.S. regulations, qualifying significant changes may include substantial differences in scheduled departure or arrival times, changes in airports, additional connections, or other changes covered by the relevant rules.
If a customer does not accept the changed itinerary or an offered alternative, a monetary refund may be required under applicable law.
FarezSphere will not treat a mandatory refund as unavailable solely because the original ticket was described as nonrefundable.
Travel transactions may be processed through different payment and fulfillment arrangements.
Depending on the reservation, the merchant of record may be:
The merchant of record is generally the entity identified as processing the relevant payment transaction.
For applicable U.S. airline refund requirements, the entity legally responsible for providing the refund may depend on the transaction's merchant-of-record structure.
Where Trip Contrast LLC is the responsible merchant, it will fulfill its applicable refund obligations.
Where another entity is responsible, FarezSphere may facilitate communications and provide relevant reservation information.
Supplier arrangements do not eliminate refund obligations independently imposed on Trip Contrast LLC by law.
Refund processing periods depend on the reason for cancellation, payment method, supplier arrangements, and applicable law.
For qualifying refunds under U.S. Department of Transportation rules, the responsible merchant generally must issue the refund within:
These deadlines apply when the relevant legal requirements are satisfied; they do not establish a universal timeframe for every voluntary or supplier-discretionary refund.
Other travel products and jurisdictions may have different legally required deadlines.
Where a refund requires supplier approval and no specific statutory timeframe applies, processing may depend on the supplier's review and payment procedures.
Once a refund has been issued, the customer's financial institution may require additional time to display the credit.
FarezSphere will not extend a legally required refund deadline solely because of an internal or supplier processing arrangement.
Where a monetary refund is due, it will generally be issued to the original form of payment, subject to applicable law.
If the customer affirmatively agrees to a legally permitted alternative refund method, such as a travel credit or voucher, the applicable terms will be disclosed.
Refunds may be subject to payment processor and banking procedures.
Where a refund cannot be returned through the original payment channel, the responsible party will arrange an appropriate alternative consistent with applicable law.
Customers should not assume that every ticket purchased through FarezSphere automatically qualifies for free cancellation within 24 hours.
The U.S. Department of Transportation's 24-hour airline reservation and refund rule applies to qualifying airline bookings under specified conditions and does not automatically extend in the same manner to every ticket sold by an independent online travel agency.
Whether a FarezSphere reservation qualifies for cancellation within 24 hours depends on:
Where a 24-hour cancellation benefit is offered, its eligibility conditions will govern, subject to mandatory consumer rights.
Customers requesting cancellation shortly after booking should contact FarezSphere promptly.
Customer Service: 1-855-268-9007
A reservation request may remain pending before an airline ticket is issued.
If a customer requests cancellation before ticket issuance, the outcome will depend on the booking status, payment status, supplier commitments, and applicable law.
Where the booking has not been confirmed and no enforceable nonrefundable obligation has arisen, any collected payment must be handled in accordance with the applicable agreement and legal requirements.
FarezSphere does not guarantee that every pre-ticketing request can be cancelled without charge, particularly where a supplier has already accepted a binding reservation.
Any applicable restriction must be supported by the booking conditions disclosed before purchase.
Flight availability and airfare may change during the reservation and ticketing process.
If a selected fare becomes unavailable before ticket issuance, FarezSphere may contact the customer to explain the situation and, where possible, present available alternatives.
The customer may choose whether to authorize a different itinerary or updated price.
FarezSphere will not substitute a materially different itinerary or charge an additional amount without the customer's required authorization.
If the original booking cannot be fulfilled and the customer does not accept an alternative, any collected payment will be reversed or refunded as required by the applicable agreement and law.
A customer will not be required to purchase a more expensive ticket merely because the originally requested fare is unavailable.
Certain airline tickets may permit changes rather than cancellation.
Permitted changes may involve:
Changes are subject to availability and the applicable airline or supplier rules.
A requested modification is not complete until the relevant reservation has been updated and any required ticket reissuance has occurred.
Where a replacement itinerary costs less, the treatment of any residual value depends on the applicable fare rules and law.
A no-show generally occurs when a passenger fails to travel on a scheduled flight without completing any required cancellation or modification before the applicable deadline.
Airlines may impose restrictive no-show conditions.
Depending on the fare rules, a no-show may result in:
Passengers who know they will not travel should contact FarezSphere or the operating airline as early as possible.
No-show restrictions remain subject to applicable legal protections.
Tickets that have been partially used may be subject to different refund conditions from wholly unused tickets.
The refundable amount, if any, may depend on:
The unused value is not necessarily calculated by dividing the original ticket price by the number of segments.
Where a refund is due, it will be calculated according to the applicable rules and legal obligations.
Some airline or supplier policies may permit a customer to retain eligible ticket value as a travel credit or voucher.
Such credits may be subject to:
Customers should review the terms of any credit before accepting it.
Where a customer has a legal right to a monetary refund, FarezSphere will not present a travel voucher as the only available remedy if applicable law requires a monetary refund option.
Refund treatment of government taxes, airport charges, and other mandatory amounts depends on the itinerary, the status of travel, and applicable law.
Certain unused taxes may be refundable even where the underlying fare is nonrefundable.
Other charges may be subject to specific legal or supplier conditions.
Where the law requires taxes or mandatory charges to be refunded, the responsible party will process them accordingly.
FarezSphere will not retain amounts that must legally be returned to the customer.
Trip Contrast LLC may charge applicable agency fees for eligible travel-related services.
These may include booking assistance, voluntary ticket modifications, cancellation processing, or other separately requested services.
Where a fee applies:
A separately disclosed service fee may have different refund conditions from the underlying travel product.
However, FarezSphere will not use this policy to create undisclosed charges or retain fees that must legally be refunded.
Customers should review the Taxes & Fees Policy and Post-Booking Fee Policy for additional information.
FarezSphere provides car rental booking assistance through an inquiry and quotation-based model.
A car rental inquiry or quotation does not constitute a confirmed rental reservation.
Once a rental is confirmed, the applicable cancellation and refund terms depend on the rental provider, selected rate plan, and reservation conditions.
Car rental bookings may include:
Customers should review the relevant rental terms before confirming the booking.
If a rental supplier cancels a reservation or cannot provide the contracted service, the customer's remedies will be determined by the booking agreement and applicable law.
Car Rental Reservations: 1-855-269-7004
FarezSphere provides cruise reservation assistance through an inquiry and quotation-based process.
Cruise cancellation policies may differ significantly from airline fare rules.
The applicable cruise operator may establish cancellation penalties based on the sailing date, cabin category, promotional rate, deposit terms, and time remaining before departure.
Depending on the booking conditions, cancellation may result in:
Certain promotional cruise fares may carry stricter restrictions.
Customers should carefully review the cruise operator's applicable passenger contract, deposit conditions, final payment requirements, and cancellation schedule before confirming a reservation.
Where a cruise is cancelled or materially changed by the operator, applicable contractual and statutory rights will govern.
Cruise Reservations: 1-855-271-8025
Customers may request cancellation assistance because of illness, hospitalization, bereavement, or other exceptional circumstances.
Some airlines and travel suppliers may provide discretionary exceptions, waivers, or travel credits under specific conditions.
Such requests may require supporting documentation.
FarezSphere may assist eligible customers in submitting relevant requests but cannot guarantee supplier approval.
Any independently applicable statutory refund or consumer right remains unaffected by the supplier's discretionary policies.
Customers should review passenger names, travel dates, destinations, and other booking details before authorizing a reservation.
If a duplicate reservation or booking error is identified, customers should contact FarezSphere promptly.
Correction and cancellation options depend on the source of the error, ticketing status, fare rules, and applicable law.
Where an error results from FarezSphere's own actions, the company will address its responsibilities under the applicable agreement and law.
Where the error arises from customer-provided information, supplier correction rules and any legally permitted charges may apply.
Airlines may impose restrictions on passenger name changes and corrections.
Minor spelling corrections may be permitted under certain airline policies, while transferring a ticket to another person may be prohibited.
Applicable conditions depend on the airline, ticketing arrangement, and fare rules.
Customers should contact FarezSphere promptly if a name discrepancy is identified.
Any applicable correction fee or fare difference will be disclosed before the customer authorizes a paid modification.
Reservations involving multiple travelers may have individual ticket conditions or group-specific contractual requirements.
Cancellation of one passenger does not necessarily cancel the entire reservation.
Refund eligibility may differ among passengers depending on ticket usage, fare conditions, and other circumstances.
Group travel agreements may contain separate deposit, cancellation, and payment provisions.
Any special group conditions will be governed by the terms accepted for that reservation, subject to applicable law.
Additional travel services may include:
Refundability depends on the service, airline rules, and applicable consumer protection requirements.
For qualifying U.S. flights, certain ancillary fees may be refundable where a paid service is not provided and the relevant legal conditions are met.
FarezSphere will assist with eligible ancillary refund inquiries according to its role in the transaction.
Travel insurance and protection products, where offered, are governed by the applicable insurance provider's policy.
Purchasing travel insurance does not automatically make an otherwise nonrefundable ticket refundable.
Insurance claims may require supporting documentation and are subject to coverage limits, exclusions, and claims procedures.
Refunds of insurance premiums, where available, are governed by the insurance contract and applicable law.
Customers seeking cancellation or refund assistance for eligible reservations made through FarezSphere should contact our customer service team.
FarezSphere Customer Service
Phone: 1-855-268-9007
Flight Reservation Assistance
Phone: 1-855-268-9038
Please have the following information available:
Our representatives may review the booking information, identify applicable supplier conditions, and explain available next steps.
Customers should not send full payment card numbers, security codes, passwords, or unnecessary sensitive financial information through unsecured communication channels.
Submitting a cancellation request does not automatically mean that the reservation has been cancelled.
A cancellation must be processed in the applicable reservation system or confirmed by the relevant supplier.
Customers should retain any cancellation confirmation provided.
Until confirmation is received, customers should not assume that a reservation has been successfully cancelled.
FarezSphere will communicate the outcome of eligible cancellation requests according to its applicable service obligations.
Certain voluntary refunds require airline or supplier approval.
Where supplier discretion or specific fare rules govern eligibility, FarezSphere cannot guarantee approval.
Our representatives may coordinate with the relevant supplier, ticketing partner, or consolidator as appropriate.
However, supplier approval requirements do not override any independent refund obligation imposed on Trip Contrast LLC by law.
Where a refund is legally required, the responsible entity must comply with the applicable requirements.
Customers who believe a transaction is incorrect or that a refund is due are encouraged to contact FarezSphere so that the matter can be reviewed.
Customers also retain any lawful rights to dispute transactions through their payment card issuer, financial institution, or applicable consumer protection process.
Submitting a payment dispute does not independently determine the underlying reservation's refund eligibility.
Nothing in this policy restricts legally protected payment dispute rights.
FarezSphere may provide relevant transaction and booking documentation in response to a payment dispute, subject to applicable law and payment network rules.
Passengers are responsible for obtaining applicable passports, visas, entry permits, and other required travel documents.
Failure to satisfy entry or transportation requirements may affect the passenger's ability to travel.
Where cancellation arises from missing documentation or passenger ineligibility, refund rights depend on the relevant fare conditions and applicable law.
Separate rights may apply where denied boarding results from airline conduct covered by passenger protection regulations.
Travel services may be affected by events such as severe weather, natural disasters, government restrictions, airport closures, labor disruptions, public health measures, or other circumstances beyond the reasonable control of the relevant provider.
Cancellation and refund eligibility in these situations depends on the applicable supplier terms and mandatory legal requirements.
A force majeure event does not automatically eliminate a customer's statutory refund rights.
Where the law requires a refund or another remedy, that requirement will prevail.
The specific fare, rate, or supplier conditions associated with a reservation form part of the applicable booking terms.
For voluntary cancellations, those specific conditions generally determine the available options, subject to the customer's legal rights.
Where a provision of this general policy conflicts with a mandatory consumer protection requirement, the applicable law will prevail.
FarezSphere encourages customers to review the selected travel product's cancellation conditions before authorizing payment.
Trip Contrast LLC may revise this policy to reflect changes in business operations, supplier arrangements, travel industry requirements, or applicable law.
Updated versions will be published on FarezSphere.com.
Policy changes will not retroactively eliminate existing contractual rights or legally protected refund entitlements.
The terms applicable to a particular reservation will be determined according to the conditions presented at purchase and relevant legal requirements.
This Refund & Cancellation Policy is intended to explain the general conditions applicable to travel services purchased or arranged through FarezSphere.
It does not exclude, restrict, or waive rights that cannot legally be waived.
Where applicable, passenger rights may arise under U.S. Department of Transportation regulations, other national aviation laws, consumer protection statutes, international conventions, and relevant contractual obligations.
Trip Contrast LLC will comply with mandatory refund requirements applicable to the services and transactions for which it is legally responsible.
For refund inquiries, cancellation requests, reservation changes, or other booking-related assistance, contact:
FarezSphere
Operated by Trip Contrast LLC
Website: www.farezsphere.com
Business Address: 3572 Neville Way, Nazareth, PA 18064, United States
Customer Service & General Enquiries: 1-855-268-9007
Flight Reservations: 1-855-268-9038
Car Rental Reservations: 1-855-269-7004
Cruise Reservations: 1-855-271-8025
FarezSphere.com is an independent online travel agency operated by Trip Contrast LLC.
Flight inventory may be sourced through airlines, contracted consolidators, GDS systems, travel suppliers, and other authorized channels. Car rental and cruise reservations are assisted through an inquiry and quotation-based process.
Certain discounted, negotiated, private, bulk, or specially sourced fares may have restrictive voluntary cancellation, change, and refund conditions.
The terms applicable to the selected travel product govern voluntary cancellation eligibility, subject to mandatory consumer and passenger rights.
FarezSphere does not guarantee refunds for every customer-initiated cancellation. However, where a refund is required by applicable law, the legally responsible entity must provide it within the applicable timeframe.
Customers should review all relevant booking conditions before completing their purchase.
